Please contact our Customer Support team at services@po5ters.com with a brief description of the issue along with photos.
Due to the personalized nature of our products (made to order based on your uploaded images and specifications), we do not offer returns or exchanges for change of mind, withdrawal, or personal preference once production has started, in accordance with EU consumer protection rules for custom-made goods.
However, this does not affect your statutory rights in case of faulty, damaged, or misprinted items.
Any claims for misprinted, damaged, defective, or incorrect items must be submitted within 4 weeks of receiving your order. For packages lost in transit, claims must be made no later than 4 weeks after the estimated delivery date.
To be eligible for a replacement or refund, customers must provide sufficient evidence of the issue, including clear photographs of the product and packaging where applicable. Claims submitted without adequate documentation may be rejected or require additional verification before approval.
If the issue is confirmed to be caused by us, including production errors or shipping damage, we will cover the full cost of replacement or refund of the product.
Once a claim is approved, refunds will be processed within 5–14 business days. The refund will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your payment provider or bank and are outside our control.
Contact Us
For any questions or concerns regarding your order, you may contact us using the following details:
Po5ters Support Team
services@po5ters.com
