Thank you for shopping at po5ters.com!
We’re committed to getting your order to you safely and as quickly as possible. Below, you’ll find everything you need to know about our shipping process, delivery times and what to expect when your order is on its way.
Our posters are printed and shipped from facilities in EU.
Delivery time depends on your location and may take up to 10 business days.
Standard by FedEx Global Mail – 5 to 10 business days
Express by FedEx Global Mail – 3 to 5 business days
Here are the shipping rates by region with a FedEx Global Mail carrier.
| Regions | Rates |
|---|---|
| Norway, Switzerland | Standard – 19 USD Express – 83 USD |
| Australia, Japan, Israel, Brazil, United Arab Emirates, South Africa, Mexico | Standard – 48 USD Express – 59 USD |
| Canada | Standard – 28 USD Express – 30 USD |
| United Kingdom | Standard – 20 USD Express – 39 USD |
| United States | Standard – 22 USD Express – 27 USD |
Prices don’t include any duties your destination country may charge – those are the buyer’s (recipient’s) responsibility.
Orders are fulfilled and shipped directly to the delivery address. Depending on the destination country, local taxes, import VAT, customs duties or other import charges may apply.
Any import charges imposed by the destination country’s customs or tax authorities are outside our control and, unless explicitly stated otherwise at checkout, are the responsibility of the recipient.
Please double-check your shipping address.
Incorrect or incomplete addresses are one of the most common reasons packages are delayed, returned or subject to additional fees. Once an order has been shipped, we may not be able to change the delivery address.
- Public holidays
Public holidays in your country may affect local delivery schedules. Delivery will resume once regular services are back in operation. - Customs clearance
International orders may need to clear customs in the destination country. Depending on local requirements, the carrier or customs authorities may ask you to provide documents such as a tax ID, EORI number, or ID. Failure to provide the requested information may result in delays, return of the package or additional storage, return or disposal fees. - Tracking & safe delivery
We recommend monitoring your shipment using the tracking number provided and making arrangements to receive the package or collect it from the designated pickup point. Packages left unattended or uncollected may be subject to additional charges. - Peak-season delays
During major sales events, holidays and other busy periods, shipping carriers and local delivery services may experience delays. As a result, your order may take longer to arrive than the estimated delivery timeframe shown at checkout.
Damaged, Missing or Lost Items
If there is a problem with your order – whether you notice it upon delivery or shortly afterwards – please follow the steps below so we can investigate and resolve the issue as quickly as possible.
- Inspect your package upon delivery
Before accepting or signing for the package, please check the outer packaging for visible damage. After receiving the package, open it and inspect the contents as soon as possible.
If the package appears damaged, please photograph the packaging before opening it. - Contact us within 4 weeks
If your order arrives damaged, is missing parts, contains an incorrect or defective item, or does not arrive, please contact our support team within 4 weeks of the delivery date (or the expected delivery date in the case of a lost shipment). - Provide supporting evidence
Providing clear evidence helps us investigate your claim and resolve it as quickly as possible.
For damaged or incorrect items, please provide:- A photo of the shipping label/waybill, clearly showing the tracking number and package.
- Clear photos of the damage or issue from multiple angles.
- A complete unboxing video, showing the package unopened before you begin opening it and continuing until the issue is discovered.
Please note: For damage and lost-item claims, an unboxing video may be required to process the claim with the carrier or fulfillment provider. We strongly recommend recording one.
Once we receive your claim and supporting evidence, we’ll review the case and let you know the next steps.
You may see additional information about refund police here.
CONTACT US
For any questions or concerns you may contact us using the following details:
Po5ters Support Team
services@po5ters.com
